About the Role

What You Will Do

1. Responding to inquiries from potential new participants to answer any questions they may have and encourage them to sign up with our program via e-mail/phone/or for walk-in inquiries.
2. Confidently explain our program and its benefits and distinctives to anyone interested.
3. Coordinating onboarding processes for new clients (such as payments and payment requests, receipts, collecting the terms of service, scheduling level placements, arranging their schedules, welcoming them upon arrival).
4. Following interactions with interested clients to completion verifying a smooth signup process.
5. Arranging and following up on level placements for new or returning clients.
6. Continuously updating data entry processes for new and returning clients.
7. Communication with the management team through the WhatsApp group and at team meetings to inform the team of any new clients or groups that are forming in the coming weeks.
8. Monitoring the layout sheet to stay aware of any available session slots that can be filled and assigning new clients schedules according to availability.
9. Managing the customer’s WhatsApp group and updating the social media groups related to new groups that are forming and sending notes through social media applications about activities the company undertakes, important events, announcements, new client socials parties, etc.
10. Send personal messages at the end of a participants time with us to make sure they understand all their options for continuing with us, gather feedback and thank them for choosing Shababeek.
11. Administer orientations for phase 1 and phase 2 for new clients. Follow up with new clients in phases 3, 4 and 5 to ensure everything is going well once they have begun.